Delete your Bivo Moto account
You can delete the account you created on the Bivo Moto website at any time. Here is how, and what happens to each piece of your data.
From your account
Sign in, open your account settings, choose “Delete my account,” then type DELETE to confirm. Deletion is immediate.
By email
You can also write to contact@bivomoto.com from your account's email address to ask for its deletion, for example if you can no longer sign in. We carry it out within one month at most and confirm it to you by email.
What is deleted
- your account: your name, email address, and password;
- your favorites;
- your newsletter subscription;
- any suspension of review posting on your account;
- your contact details in the messages, requests and review reports you sent to hosts or to Bivo Moto (except a Pro listing request): they are anonymized on the website. Copies already sent by email remain in the mailboxes that received them; write to us and we will erase those received by Bivo Moto.
What is kept, and for how long
- your reviews, without your name: the rating, text, and dates appear on the accommodation's listing under “A Bivo Moto rider.” They are no longer linked to you and are kept as long as the listing exists;
- your review reports, without your name or address: the reason and the details you wrote remain for up to twelve months after the report has been handled;
- a record of the deletion: your email address, the date, and the steps carried out. It proves that your request was fulfilled. Only the administrator can read it, and it is erased five years after the deletion.
To learn more about your data and your rights, read our privacy policy.