Bivo Moto Terms of Use

1. Purpose

Bivo Moto is a search, listing and introduction service for motorcycle travelers. The bivomoto.com website allows users to discover motorcycle-friendly accommodation, access establishments' contact details, and get in touch with them directly.

Bivo Moto does not carry out any booking and does not receive any payment from travelers. Any booking is made directly between the user and the accommodation, by direct contact, on the establishment's official website, or through the booking tool it uses.

2. Publisher

Guillaume Grandclement

Sole proprietor (entrepreneur individuel, EI) trading as Bivo Moto and operating the bivomoto.com website · 47 rue Vivienne, 75002 Paris, France · RCS Paris 131 714 172 (Paris Trade and Companies Register)

Contact: contact@bivomoto.com

3. Access to the service

Access to the site is free for any visitor with an internet browser and connection. No account is required to browse listings, filter results, reveal a phone number, open the contact form, access a booking link, or report a review.

Creating an account is required to save favorites, publish a review, or reveal an establishment's Bivo Moto Bonus.

Bivo Moto strives to ensure continuity of service but does not guarantee uninterrupted availability. Interruptions may occur for maintenance or for reasons beyond its control.

4. Creating and managing an account

An account can be created using an email address and password, or via Google authentication (OAuth) or Sign in with Apple. The user is responsible for keeping their credentials confidential.

The display name can be changed at any time from the account settings. The email address is read-only after registration.

The user may delete their account at any time from their account settings, or by sending a request to contact@bivomoto.com. Deletion results in the anonymization of published reviews, the removal of favorites, and unsubscription from the newsletter, in accordance with the privacy policy. An account with no login for two years may be deleted after review; its holder is warned by email beforehand.

Bivo Moto reserves the right to delete an account in the event of fraudulent or abusive use, or non-compliance with these terms. Bivo Moto may also suspend only the ability to post reviews, in particular after reviews have been rejected several times: the account remains active, with its login, its favorites and the ability to reveal an establishment's Bivo Moto Bonus. Its holder is informed by email of the reason for the decision and how to contest it; the suspension lasts until Bivo Moto lifts it.

5. Favorites

Favorites allow a logged-in user to save accommodations to a personal list, accessible from their account area. Favorites are linked to the account and deleted when the account is closed.

6. Reviews

Logged-in users may submit a review of an accommodation, consisting of a rating (1 to 5 stars), a display first name, the month and year of the stay, and a comment. Only one review is allowed per accommodation and per account.

Reviews are moderated by the Bivo Moto team before publication. Only approved reviews are displayed publicly. Bivo Moto does not verify that the author actually stayed at the establishment concerned: the stay date provided is purely declarative; reviews are therefore not described as "verified".

Each published review shows the date of stay provided by its author as well as its publication date. Reviews are displayed from most recent to oldest, with no other ranking criterion.

Where a review is rejected, during moderation or following a report, it is not published or it is removed from the site. Its author is informed by email, at the address of their account, of the reason for the rejection, the facts on which it is based, including the report if there is one, the clause of these terms on which it relies, and how to contest the decision. Moderation decisions are made by a person, without automated processing. A rejected review is kept in the administration for twelve months after its rejection, then deleted.

The author of a review may request its deletion or the anonymization of their identity by writing to contact@bivomoto.com, without having to delete their entire account.

By submitting a review, the user attests that its content is genuine and reflects their actual experience. Bivo Moto may reject or remove reviews containing abusive, hateful or defamatory language, fake or promotional reviews, reviews unrelated to the accommodation concerned, reviews that disclose personal data, and any review contrary to these terms or to applicable law.

Any visitor, with or without an account, may report a published review from that review's “⋯” menu, by choosing a reason: abusive or hateful language, fake review or advertising, not about the accommodation, personal data, or other. They may add details and leave their name and email address, and declare in good faith that their report is accurate and complete. A report does not remove the review on its own: Bivo Moto examines it, then removes the review or keeps it. Where an email address is given, the person who sent the report receives an acknowledgement, then the decision made and how to contest it.

7. Contacting a host

The contact form allows any visitor to send a message to an accommodation. The following information is sent to the host: first name, last name, email address, message, and, where provided, the number of motorcycles indicated. The host may reply directly to the email address provided.

Bivo Moto only handles the transmission of the message. It makes no commitment regarding the host's response time and takes no part in the relationship established between the user and the accommodation.

8. Links, redirects, and affiliate links

Accommodation listings may include a link to the establishment's official website or to the booking tool it uses. This link goes through a Bivo Moto transition page, then leads to the address provided by the establishment, unchanged, with no affiliate parameters and no commission received by Bivo Moto.

Blog articles may contain affiliate links to partner websites: if a user makes a purchase or a booking after following one of these links, Bivo Moto may earn a commission. Each article concerned says so in a notice placed before its content. Accommodation listings never contain affiliate links.

Bivo Moto is not responsible for the content, availability, or terms applied by third-party sites to which these links lead. Any complaint relating to a booking or a purchase must be addressed directly to the accommodation or website concerned.

9. Listing content

Accommodation listings are written and updated by the Bivo Moto team. Hosts do not have direct access to the platform to edit their own listing.

Bivo Moto strives to ensure the accuracy of the information published. If an error is found, a correction request can be sent to contact@bivomoto.com.

10. Listing of establishments

Listing on Bivo Moto is open to accommodations that welcome motorcycle travelers and offer a clearly identified parking solution. Bivo Moto classifies this solution in one of the following three levels. Locked garage: a covered building, fully enclosed and locked at night, where motorcycles are parked (garage, lockup or barn). Enclosed parking: a yard or car park surrounded by walls or a fence, with access closed by a gate at night; a simple barrier arm is not enough. Private parking: an on-site parking area made available to guests and not intended for public use; it may be uncovered and unfenced.

Any user can recommend an accommodation via the dedicated form on the site. Bivo Moto then contacts the establishment to offer it to join the platform. A new establishment joins Bivo Moto by subscribing to Bivo Moto Pro (article 12). Bivo Moto remains the sole decision-maker regarding publication.

Bivo Moto reserves the right to refuse to list an establishment, to temporarily unpublish a listing, or to remove it permanently, in particular in the event of inaccurate information, repeated reports, or cessation of activity.

11. Ranking of results

Bivo Moto does not list every accommodation available in a given destination. Establishments join Bivo Moto by subscribing to the annual Bivo Moto Pro subscription (article 12).

Establishments are displayed in a random order that is refreshed with each new browsing session. No payment, subscription, or commercial arrangement influences their position in the results.

The available filters (Bivo Moto Bonus, accommodation type, security level, price, number of guests) narrow the list displayed without changing its order. The Bivo Moto Bonus filter, which appears on pages where at least one establishment offers one, shows only establishments that offer one. The two filters based on a numerical value do not treat accommodations for which it has not been provided in the same way. When the price filter is used, accommodations for which a price has been provided are shown before those with no available price, the latter remaining visible at all times. The number-of-guests filter retains accommodations whose stated capacity includes the requested number, that is, those for which that number is at least the minimum and at most the maximum number of guests they take; accommodations for which capacity has not been provided are not displayed while that filter is active.

The "New on Bivo Moto" section on the homepage displays listings that have been recently added or updated.

12. Bivo Moto Pro

Bivo Moto Pro is the annual subscription that allows an accommodation establishment to be featured on Bivo Moto through a listing. It is governed by the Bivo Moto Pro terms of sale, available on the Terms of Sale page of the site. For all matters relating to the subscription, these terms of sale prevail over these Terms of Use.

13. Intellectual property

Elements created by Bivo Moto, including its visual identity, original text, structure, and database, are protected under intellectual property law. Photographs, trademarks, and content provided by hosts or originating from third parties remain the property of their respective owners and are used with their authorization or under the applicable license.

Reviews published by users remain their own responsibility. By submitting a review, the user authorizes Bivo Moto to display it on the site.

14. Liability and limitations of liability

Bivo Moto is a search, listing and introduction service. Bivo Moto is not a party to any contract concluded between a user and a host, and takes no part in the booking, the payment, or the performance of the stay.

Bivo Moto strives to publish accurate and up-to-date information. However, some information is provided by hosts or may change after a listing was last updated. Before booking, users are encouraged to check directly with the establishment on essential information, in particular availability, rates, booking conditions, services offered, and parking characteristics.

Bivo Moto cannot in particular be held liable for:

• a host's failure to respond or the impossibility of completing a booking;
• a change in rates, availability, services, terms of stay, or parking characteristics decided by a host;
• the cancellation, payment, quality, or performance of a stay;
• the content, availability, operation, or security of third-party booking sites and tools;
• consequences resulting from inaccurate or outdated information despite reasonable measures taken to keep it up to date;
• a temporary interruption of the site linked to maintenance, a network or technical provider failure, an event of force majeure, or any other circumstance reasonably beyond its control.

Users remain responsible for the reviews, messages, and other content they submit on Bivo Moto. Bivo Moto may moderate, refuse, or remove any content that violates these terms or applicable regulations.

Bivo Moto remains liable for damages resulting from a breach directly attributable to it, under the conditions provided for by law. No provision of these terms is intended, or shall have the effect, of excluding or limiting a liability that cannot lawfully be excluded or limited.

15. Changes to these terms and contact

Bivo Moto may amend these terms to reflect changes to the service or applicable regulations. The update date appears at the top of this page.

These terms are governed by French law, subject to any mandatory provisions that may apply in the user's country of residence.

For any question or complaint regarding the use of the site: contact@bivomoto.com